“The lesson is, we all need to expose ourselves to the winds of change. We need to expose ourselves to our customers, both the ones who are staying with us as well as those that we may lose by sticking to the past.” –Andrew Grove, co-founder of Intel
I have a question for you… What is one of the largest public relations and customer communication problems facing companies?
I can help you out… it is ignorance and the decision to simply not listen. This concept can stem from every corner of a corporation or a small business. The CEO chooses not to listen because they simple do not know or a small business owner decides to ignore the ever changing world of customer communication.
We are experiencing a shift in how customers relate to brands. You can no longer hide behind a massive white paper, public relations firm, or marketing campaign.
The time is now. Expose yourself. Take the dive into the world of online communication. Start a corporate blog. Start a twitter campaign for a product. Get your customer service department trained in the ways of social media.
Can you feel the winds of change blowing through your window? Or did you decide to yank it close…?
Only to experience it being shattered.