What is the most important step in implementing a social media strategy for your business? The first step? The second step?
Listening and then responding.
What most businesses fail to realize (those who start using social media without a plan or any type of integration) is that the social media sphere would rather be listened to first and communicated with… second.
The consumer is now in control of the conversation. We are in control of how we respond, interact, and praise/degrade every brand underneath the sun.
Businesses who jump into the conversation and broadcast a message but fail to interact are failing miserably at the art of communication within social media. It is important to realize the potential of what David Armano calls micro-interactions where you the brand are responding only after you have listened to what your customers are communicating.
Remember to always listen before speaking… respond when necessary and add a little flavor into the mix. Get to know the people you are interacting with.. only then will you realize the full potential of viral growth through social media.