We spend a lot of time talking about increased exposure for your company or personal brand in social media. We spend countless hours reading on how to gain attention to our content or service offerings. Personally. I spend quite a bit on Google Reader trying to stay ahead of the curve and consume the next big idea.
Many small business owners concentrate on one aspect of social media: the attention of the users. It is mainly the increased exposure to potential clients that starts the interest wheel turning in many owner’s heads. This is the old marketing strategy of the more you do the more eyes you will hit. We need to take it a bit further than just building brand recognition. It is hard to measure brand recognition in terms of return on investment.
Initially when entering into a social media marketing strategy companies need to think about the attention gaining concepts for the plan. Whether you are doing a contest, spending time in the networks, or launching a new platform it is important to initially focus on the attention aspect of social media.
What is truly important (in a business sense) is the action the user takes to buy and/or become interested in your product. You have all the attention you can muster! How do you turn the user’s attention into action.
4 Ways to Change Attention to Action
1. Free eBook:
Write a short book about your expertise. Are you an accountant? A business coach? Maybe you are a plumber who is just getting involved online? Write a quick page turner on some topics that will be beneficial to your readers. Offer it for a free download and capture their email address. This will allow you to build your database while already zeroing in on interested prospects. Chris Brogan has done an excellent job at this.
2. Blog or Email Subscription
In everything you do in social media it is extremely important to always have a subscription box for users to subscribe to your thoughts and offerings.
A great email tool for wordpress is Subscribe2 or the FeedBurner Email Subscription.
3. Promotional Banners or Links for your Profile
Always have a link present (image or text) that offers a discount on your services. You can also have a link directed to your company website that allows users to invest more time in learning about your services. This is a huge example of way to drive your attention users to your website and sell them on your services.
4. Gain Their Trust
You need to become involved in the communities that potentially may be a revenue source for your company. Take the time to respond to questions, ask questions, invest in writing great content, and helping people out. This is a huge aspect of changeing attention to action. The steps towards the buying pattern of a user has a lot to do with trust in the social media environment. Gain their trust and offer them something to hard to put down.
Gaining the trust of a user is the more important of the four steps listed above. User’s attention is not a bad thing but in order to measure your ROI you must take some of them to the action steps.
Always measure and document what you are doing. Time management is key.