An Example of Terrible Customer Service: IFCU

I had an experience today that I would rather never experience again. (and that is your pre-post prep)

I have a savings account at Independent Federal Credit Union. IFCU is a bank based in Anderson. (and that is your pre-pre-post)

I was driving to Anderson today to make a deposit at IFCU. I was around the first Anderson exit (the bank is located on the second exit). I realized that it was 3 mins until the bank was going to close (4:57). Now, let me repeat. I was one exit away.

I proceeded to call the bank and ask if they could stick around for 5 mins past 5 because I had been driving from Indianapolis and I was running a little late. The woman on the phone heistated and then said she had to talk to the teller. I was then told, “Sir, they wont stick around. Sorry.”

They wont stick around? Excuse me?

I got to the bank at 5:03 and the entire place was closed…

I have never been more furious in my entire life. No joke.

Oh I forgot to mention… I have been a member of this bank for 15 years. 15 YEARS! They couldn’t bother to stay around an extra 3 mins?

This should be lesson to many small businesses and corporate entities: customer service should be one of the top priorities. Especially a bank?! Last time I checked Mr. Bank you were being chastised left and right on the media. Maybe you shouldn’t allow me to pull my money and send it to CHASE!

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Comments

joeshoe says:

November 6, 2008 at 6:32 am

I highly recommend Old National Bank, particularly the Clay Terrace branch. AMAZING customer service.

SusieCustomerService says:

July 25, 2009 at 3:22 pm

I have had an account with IFCU since 1978. I used to have my checking account there, but closed it several years ago when they removed the ATM from South Madison County. I would never actually go to the bank to make a deposit. Since the ATM was no longer an option for deposits, it was no longer convenient to use IFCU. I still have a savings account with IFCU w/ EFT deposits. I feel like my money is safe (from me) in the account since I never have time to go to the bank during business hours, I will never spend it . As far as customer service, I would have expected the same. Unless they have some sort of electronic shut down at a specific time, they should have waited. I work for a very large financial institution, customer service in these difficult financial times is CRUCIAL!

P Craigs says:

June 29, 2010 at 2:31 pm

To the writter…I work in a bank myself…I have a life outside of the building, kids, wife, etc…Be on time and this won't happen again! P.S. My family is more important to me than your deposit.

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