Comments

  1. joeshoe says:

    I highly recommend Old National Bank, particularly the Clay Terrace branch. AMAZING customer service.

  2. SusieCustomerService says:

    I have had an account with IFCU since 1978. I used to have my checking account there, but closed it several years ago when they removed the ATM from South Madison County. I would never actually go to the bank to make a deposit. Since the ATM was no longer an option for deposits, it was no longer convenient to use IFCU. I still have a savings account with IFCU w/ EFT deposits. I feel like my money is safe (from me) in the account since I never have time to go to the bank during business hours, I will never spend it :) . As far as customer service, I would have expected the same. Unless they have some sort of electronic shut down at a specific time, they should have waited. I work for a very large financial institution, customer service in these difficult financial times is CRUCIAL!

  3. P Craigs says:

    To the writter…I work in a bank myself…I have a life outside of the building, kids, wife, etc…Be on time and this won't happen again! P.S. My family is more important to me than your deposit.

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Trackbacks

  1. [...] There has been a few discussions surrounding my post about the terrible customer service I had received from my local bank in Anderson, IN: Independent Federal Credit Union. You can read the original post at: An Example of Terrible Customer Service: IFCU. [...]

  2. [...] customer service experience at one of their branches in Anderson. You can read the entire post at An Example Of Terrible Customer Service: IFCU. The problem isn’t necessarily that they had bad customer service. The problem is that they [...]

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