5 comments
10/28 2008

An Example of Terrible Customer Service: IFCU

Posted in My Life, rant
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I had an experience today that I would rather never experience again. (and that is your pre-post prep)

I have a savings account at Independent Federal Credit Union. IFCU is a bank based in Anderson. (and that is your pre-pre-post)

I was driving to Anderson today to make a deposit at IFCU. I was around the first Anderson exit (the bank is located on the second exit). I realized that it was 3 mins until the bank was going to close (4:57). Now, let me repeat. I was one exit away.

I proceeded to call the bank and ask if they could stick around for 5 mins past 5 because I had been driving from Indianapolis and I was running a little late. The woman on the phone heistated and then said she had to talk to the teller. I was then told, “Sir, they wont stick around. Sorry.”

They wont stick around? Excuse me?

I got to the bank at 5:03 and the entire place was closed…

I have never been more furious in my entire life. No joke.

Oh I forgot to mention… I have been a member of this bank for 15 years. 15 YEARS! They couldn’t bother to stay around an extra 3 mins?

This should be lesson to many small businesses and corporate entities: customer service should be one of the top priorities. Especially a bank?! Last time I checked Mr. Bank you were being chastised left and right on the media. Maybe you shouldn’t allow me to pull my money and send it to CHASE!

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  2. Small Businesses: Pay Attention to Social Media! You Don’t Have a Choice. | Kyle Lacy, Social Media - Indianapolis
    10/31 2008

    [...] There has been a few discussions surrounding my post about the terrible customer service I had received from my local bank in Anderson, IN: Independent Federal Credit Union. You can read the original post at: An Example of Terrible Customer Service: IFCU. [...]

  3. joeshoe
    11/6 2008

    I highly recommend Old National Bank, particularly the Clay Terrace branch. AMAZING customer service.

  4. Why Is It Important to Listen? | Kyle Lacy, Social Media - Indianapolis
    01/26 2009

    [...] customer service experience at one of their branches in Anderson. You can read the entire post at An Example Of Terrible Customer Service: IFCU. The problem isn’t necessarily that they had bad customer service. The problem is that they [...]

  5. SusieCustomerService
    07/25 2009

    I have had an account with IFCU since 1978. I used to have my checking account there, but closed it several years ago when they removed the ATM from South Madison County. I would never actually go to the bank to make a deposit. Since the ATM was no longer an option for deposits, it was no longer convenient to use IFCU. I still have a savings account with IFCU w/ EFT deposits. I feel like my money is safe (from me) in the account since I never have time to go to the bank during business hours, I will never spend it :) . As far as customer service, I would have expected the same. Unless they have some sort of electronic shut down at a specific time, they should have waited. I work for a very large financial institution, customer service in these difficult financial times is CRUCIAL!

  6. P Craigs
    06/29 2010

    To the writter…I work in a bank myself…I have a life outside of the building, kids, wife, etc…Be on time and this won't happen again! P.S. My family is more important to me than your deposit.