3 Videos on Branding Yourself
Erik Deckers, my coauthor on Branding Yourself, and I created some videos to...
51% of Twitter Users Think Your Customer Service Stinks
I was reading the Martiz Research report on customer service and Twitter (thanks...
15 Stats Behind the True Value of the Facebook Like
I just finished reading an ExactTarget report called “The Meaning of Like.”...
Understanding The Personal Story of the Customer
Some of you may have seen this video that I shared yesterday from Chic Fil A....
Top 9 Twitter Apps For Higher Efficiency
Twitter is big business. Everyone from movie stars to the average Joe is on...