I spoke with Lorraine Ball this morning about the 4-Points model I talked about in my post, Being Productive with Social Media.

She had some excellent ideas that rounded out the model to perfection. Anymore thoughts would be greatly appreciated.

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We have rounded out the four touch points to a more “proactive” arrangement: Business Interaction, Business Productivity, Social Development, and Education/Information. An example of each can be seen below:

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