Comments on: Week With Whuffie and Negative Feedback http://kylelacy.com/week-with-whuffie-and-negative-feedback/ Social Media Training and Consulting Sun, 12 Feb 2012 16:01:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Wget » Counter-Strike: Condition Zero http://kylelacy.com/week-with-whuffie-and-negative-feedback/comment-page-1/#comment-2823 Wget » Counter-Strike: Condition Zero Fri, 10 Jul 2009 14:24:07 +0000 http://kylelacy.com/?p=1211#comment-2823 [...] Week With Whuffie and Negative Feedback | Kyle Lacy, Social Media … [...] [...] Week With Whuffie and Negative Feedback | Kyle Lacy, Social Media … [...]

]]> By: Dave Culbertson http://kylelacy.com/week-with-whuffie-and-negative-feedback/comment-page-1/#comment-2664 Dave Culbertson Wed, 03 Jun 2009 03:11:27 +0000 http://kylelacy.com/?p=1211#comment-2664 Kyle, That's wonderful logic but a little too "soft" for most organizations. As research by Forrester has proven, consumers want complete information about a product or service - both good and bad. At least 1/2 of Amazon's value is the reviews. As a contrast, check out Woot's copy each day. Since the offered product has no time to build up reviews as on Amazon, Woot will often give both the pros and cons. And it's a winning approach. Kyle,

That's wonderful logic but a little too "soft" for most organizations. As research by Forrester has proven, consumers want complete information about a product or service – both good and bad. At least 1/2 of Amazon's value is the reviews. As a contrast, check out Woot's copy each day. Since the offered product has no time to build up reviews as on Amazon, Woot will often give both the pros and cons. And it's a winning approach.

]]> By: Lilian Mahoukou http://kylelacy.com/week-with-whuffie-and-negative-feedback/comment-page-1/#comment-2663 Lilian Mahoukou Tue, 02 Jun 2009 23:44:00 +0000 http://kylelacy.com/?p=1211#comment-2663 I think negative feedbacks are great opportunities to engage and to find out what could be brought to the table. In a certain way, innovation could come from those kind of interactions. I think negative feedbacks are great opportunities to engage and to find out what could be brought to the table.

In a certain way, innovation could come from those kind of interactions.

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