Comments on: An Example of Terrible Customer Service: IFCU

By: skycard

skycard — Wed, 25 May 2011 23:42:18 +0000

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By: P Craigs

P Craigs — Tue, 29 Jun 2010 14:31:07 +0000

To the writter…I work in a bank myself…I have a life outside of the building, kids, wife, etc…Be on time and this won't happen again! P.S. My family is more important to me than your deposit.

By: SusieCustomerService

SusieCustomerService — Sat, 25 Jul 2009 15:22:42 +0000

I have had an account with IFCU since 1978. I used to have my checking account there, but closed it several years ago when they removed the ATM from South Madison County. I would never actually go to the bank to make a deposit. Since the ATM was no longer an option for deposits, it was no longer convenient to use IFCU. I still have a savings account with IFCU w/ EFT deposits. I feel like my money is safe (from me) in the account since I never have time to go to the bank during business hours, I will never spend it . As far as customer service, I would have expected the same. Unless they have some sort of electronic shut down at a specific time, they should have waited. I work for a very large financial institution, customer service in these difficult financial times is CRUCIAL!

By: Why Is It Important to Listen? | Kyle Lacy, Social Media - Indianapolis

Why Is It Important to Listen? | Kyle Lacy, Social Media - Indianapolis — Mon, 26 Jan 2009 17:34:24 +0000

[...] customer service experience at one of their branches in Anderson. You can read the entire post at An Example Of Terrible Customer Service: IFCU. The problem isn’t necessarily that they had bad customer service. The problem is that they [...]

By: joeshoe

joeshoe — Thu, 06 Nov 2008 13:32:43 +0000

I highly recommend Old National Bank, particularly the Clay Terrace branch. AMAZING customer service.

By: Small Businesses: Pay Attention to Social Media! You Don’t Have a Choice. | Kyle Lacy, Social Media - Indianapolis

Fri, 31 Oct 2008 12:05:58 +0000

[...] There has been a few discussions surrounding my post about the terrible customer service I had received from my local bank in Anderson, IN: Independent Federal Credit Union. You can read the original post at: An Example of Terrible Customer Service: IFCU. [...]