6 Comments Posted in organic search, social media, Social Media Community December 30, 2008

Social Media of 2009 – Keep An Open Mind

I am always try to browse 123 Social Media and there was a great post by Barry Hurd called Social Media Benefits – Marketing Comes With a Warning Label. In the post Barry talks about the disconnect between Customer Engagement and Customer Service in the graph shown on this page. There is also a huge dissconnect between business owners and the use of social media marketing.

The entire graph makes a lot of sense except for the bottom of the graph where Customer Service is listed at 17.5%.

We could go into an entire post about the benefits of Social Media to customer service but I wanted to focus on what Barry was talking about in his post.

The Concept of Having An Open Mind with Social Media

As you … Read more

1 Comment Posted in social media, Social Media Community December 29, 2008

Social Media Trends of 2009

I found this via Jon at Spatially Relevant.

Trendsspotting had a great post on Christmas eve called Influencers, Predictions slides collection. Issue 1. Social Media Trends 2009. You can view the Slideshare

View SlideShare presentation or Upload your own. (tags: social media)

I wanted to re-post and share it because it is a wonderful breakdown of the future of social media.

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6 Comments Posted in Marketing, social media, social media marketing, twitter December 27, 2008

Social Media Marketing is about Emotion not Automation

Doug Karr at the Marketing Tech Blog has a post this morning called You Know Your a Smippy When…

Before we get started into the Smippy world. I’ve known Doug for quite awhile and would count him as THE one that helped me get into social media specifically blogging. I pretty much take everything Doug says as fact and trust his judgment without fault. He is def. one of my SM mentors.

Part of his post is a rebuttal against my Twitter Auto DM Petition.

Now… I am not going to take offense to the Smippy comment. I actually think it is pretty hilarious. The beauty of social media is that you can freely express your opinions and other people have the right to disagree.

There is one thing … Read more

122 Comments Posted in social media, twitter December 26, 2008

My Twitter Auto DM Petition. Sign up!

I am not a huge fan of Auto DMs. To be honest with you I hate them. There are a few times when Auto DMs on Twitter should be used but most of the time the answer is no. I wanted to start a Twitter Auto DM petition.

Reasons Why You Would Sign

1. You find Auto DMs completely void of personality.

2. You find Auto DMs are not genuine.

3. You just dislike Auto DMs in general.

Sign below in the comment form if you dislike Auto DMs. Steal the logo and put it on your page. Spread the wealth. Spread the info.

Or if you completely disagree with what WE are doing..

That works too.

Sign below in the comment form.

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6 Comments Posted in rant December 23, 2008

Rant: When an Internet Company Kills Your Biz. It’s Your Fault.

I have never really been a fan of Godaddy. I don’t really enjoy anything about their site and they always seem to try and sell me things I don’t need. That has been my past feelings about the hosting and domain website. Recently, my focus has shifted slightly.

My company has been designing a new web site for a local Indianapolis company. They have had some trouble with some IT companies in the past and just hired a new company called KSM Business Technology here in Indianapolis. Needless to say it has been a little hectic trying to find the information for the hosting of their site.

Here is how my conversation went with the new company.

Briiinnnngggg.. Briiiiiinnnnnnnnggg.. Briiiinnnnnnggggg. click.
Him: “Hullo?”
Me: “Is this —–?”
Him: “Yah.”

… Read more